Privacy Policy

Mer Diamonds Privacy Policy

Effective Date: 25/1/2025

This Privacy Policy explains how Mer Diamonds ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website ([website address]) or interact with us through other channels (e.g., email, phone).

1. Information We Collect

  • Information You Provide:
    • Account Information: When you create an account, we may collect information such as your name, email address, phone number, shipping address, and billing address.
    • Order Information: When you place an order, we collect information such as the items you purchase, and your shipping and billing information.
    • Contact Information: When you contact us with inquiries or requests, we may collect your name, email address, phone number, and the content of your communication.
    • Marketing Preferences: You may choose to receive marketing communications from us. If you do, we may collect your preferences for receiving such communications (e.g., email, SMS, phone calls).
  • Information We Collect Automatically:
    • Browsing Information: When you visit our website, we may automatically collect information about your browsing activity, such as your IP address, browser type, operating system, referring URLs, and pages visited.
    • Device Information: We may collect information about the device you use to access our website, such as your device type, operating system, and unique device identifiers.  
    • Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activity and to personalize your experience on our website.  

2. How We Use Your Information

We may use your information for various purposes, including:

  • Processing and fulfilling your orders: This includes processing payments, shipping your orders, and providing customer support.
  • Communicating with you: This includes responding to your inquiries, providing customer support, and sending you order updates and confirmations.
  • Marketing and advertising: This includes sending you promotional emails, SMS messages, and other marketing communications, and displaying personalized ads to you.
  • Improving our website and services: This includes analyzing your browsing activity to understand how you use our website and to identify areas for improvement.
  • Protecting our rights and interests: This includes preventing fraud, investigating suspicious activity, and enforcing our Terms of Service.

3. Disclosure of Your Information

We may disclose your information to:

  • Third-party service providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, shipping, marketing, and data analytics.  
  • Business partners: We may share your information with our business partners for marketing and advertising purposes.
  • Legal authorities: We may disclose your information to law enforcement or other government authorities if required by law or if we believe it is necessary to comply with a legal process or to protect our rights and interests.  

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.  

5. Your Choices

  • Marketing Communications: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.  
  • Cookies: You can control cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.  

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country of residence.  

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website.  

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at Info@mer Diamonds.com